Terms and Conditions

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with Lixall Hygiene Services and Workwear Limited.

This website contains material which is owned by Lixall Hygiene Services and Workwear Limited. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Lixall Hygiene Services and Workwear Limited prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

By continuing to use this website, you confirm that you accept our terms and conditions.



If you have a customer account, your order payment will correspond with your account payment Terms and Conditions.

If you do not hold a customer account with us, we will require full payment for the products and any delivery charges before the order is completed and dispatched. Customer accounts are accepted on an application basis.

Credit or debit card payment is accepted from most major UK credit / debit cards, no additional charge is made for this type of transaction.

Payment must be made at the time of ordering by a valid debit or credit card. In certain circumstances, payment may be made on invoice. In the case of invoice, our terms are strictly 30 days nett after the date of invoice.


Delivery and Charges

Delivery prices are on the basis of goods being delivered to addresses within the UK mainland. Delivery time is 24 hours to 72 hours from receipt of our customers’ order enquiry being approved and made in to an official order.

All orders over the value of £50.00 will be carriage paid. Orders under £50.00 will be charged at £6.95



All prices are exclusive of VAT and delivery charges to any address in UK.


Product Availability

Items depicted on our website may from time-to-time experience stock outs. If any of your chosen items are not in stock, you will be advised of an estimated delivery date. Please note, that an indication of such dates is a guide only and may be subject to change without notice, and does not constitute a contractual obligation by us to supply goods by a certain date.


Delivery Damage

All goods are checked prior to despatch from our warehouse to ensure that they leave in perfect condition. However, delivery damage unfortunately can occur. If your purchase is showing clear signs of transit damage upon delivery, please refuse to accept delivery and inform us immediately. If damage is only evident upon opening of packaging, then you must inform us within 24 hours of receipt of your order. Photographic evidence must also be provided detailing damages for a claim to be made with our carrier company. Replacement goods will be dispatched once adequate evidence has been gathered and submitted to us. Any claims for non-delivery of products must be received by us within 10 days of payment.

We shall not be liable to you or your business for any monetary loss, in connection with turnover, profit, new business, in-direct business, opportunities, calculated savings, reputation or use in reference to none or late delivery, product defects, returns or product recalls.


Returns Policy

You must notify us of your refund request to sales@lixall.co.uk within 14 days of delivery. You then have an additional 14 days to return the goods to us. Goods received outside the 28 day returns period will not be refunded.

All returns must be booked in advance. You must notify us of your request for return by email to sales@lixall.co.uk within 14 days. Place in the subject line the word ‘RETURN’ followed by the invoice number corresponding to the goods. Once we have communicated back and have approved your return you may return the goods. If the return is due to the goods being faulty or we have sent the incorrect product, then the return will be free of charge. If the return is due to the incorrect product having been ordered or a change of mind, the return will be at your own cost. Please note that the package is your responsibility until it reaches us. Refunds will be made via the original method of payment within 30 days of our receiving the goods.

We retain the right to charge a 10% handling fee for goods returned which were incorrectly ordered.

IMPORTANT: We hold the right not to refund should product seals have been broken.


Age Requirements

We are prohibited by law from selling some products that are age-restricted unless you are 18 years of age or older (products are indicated with an age requirement on the product page). When you place your order for such items, you are agreeing that you are 18 years of age.


Force Majeure

We shall not be liable or be in breach of these conditions or the contract by reason of any delay in performing, or failure to perform any of our obligations if the delay or failure was beyond our reasonable control including but without limitation any strike, lockout or other industrial action, act of God, war or threat of war, accidental or malicious damage, prohibition or restriction by governments or other legal authority.

Where we claim that we are unable to fulfil our obligations under these conditions or the contract (either on time or at all) as a result of these circumstances set out in the above we will immediately notify you of the nature and extent of the circumstances in question.


Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and
  • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


Title of Goods and Risk

The Goods shall be at your risk from delivery.

In spite of delivery having been made, property of the Goods shall not pass from Us until you have paid the price plus VAT in full and no other sums whatsoever are due from You to Us.

Until property in the Goods passes to you in accordance with the above You shall hold the Goods on a fiduciary basis on Our behalf. You shall store the goods at no extra cost to Us separately from other goods in your possession, without interfering with any identification mark labels, batch numbers or serial numbers and marked in such a way that they are clearly identified as our property.

You shall not pledge or in any way charge by way of security for any indebtedness any of the Goods which are Our property. Without prejudice to Our other rights, if You do so all sums whatever is owed by You to Us shall become due and payable.

You shall insure and keep insured the Goods to the full price against all risks to the reasonable satisfaction of us until the date the property in the Goods passes from Us and shall whenever requested by Us produce a copy of the policy of insurance. Without prejudice to our other rights if you fail to do so all sums whatever owing by You to Us shall become due forthwith.


Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.


Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.



We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.